Since 2008 we have gradually increased our scope of operations in India, reaching over 1.7 million customers through more than 470 branches today.
Around 500 million people in India do not have access to formal financial services of which the vast majority belongs to lower income groups.

Operations in India

CreditAccess has been active in India since its launch in 2008. We selected India as one of our first target markets, due to the large unmet demand for financial services, resulting from financial exclusion, and high potential for economic growth. The major reasons for financial exclusion are poverty and low income, financial illiteracy, high transaction costs and lack of infrastructure (primarily IT). Consequently, a significant proportion of India’s population today still does not have access to formal banking facilities.

Over time we have grown to be one of the largest Non Banking Financial Company – Micro-finance Institution (NBFC – MFI) in India, operating through our trading name CreditAccess Grameen Ltd. (local brand Grameen Koota), focused on providing loans to MSEs, led by women, in predominantly rural areas. Our wide range of lending products address the critical needs of our customers throughout their lifecycle and include Income Generation, Home Improvement, Children’s Education, Sanitation and Personal Emergency loans. Additionally, we also provide complimentary services, such as, Business Development training, Financial Literacy promotion and basic Health/Nutrition education. We believe this wide range of products and services, our well-designed product delivery and collection systems have enabled us to achieve high customer retention rates and low credit costs.

Facts and Figures (as of 31 December 2017):

  • 3rd largest NBFC-MFI in the Indian MSE lending market with a 5.5% market share
  • €589 million Total Assets
  • €549 million Outstanding Loan Portfolio
  • 1,715,206 Customers
  • 472 Branches in 5 states:
    • Karnataka
    • Maharashtra
    • Tamil Nadu
    • Madhya Pradesh
    • Chhattisgarh
  • 5,639 Employees