More than 130 million people in Indonesia are estimated not to have access to formal financial services. Especially micro- en small enterprises have limited possibilities to obtain adequate funding to finance growth.
Through our retail brand Bina Artha, we offer access to financial services to individuals from low-income households who run their own businesses.
More than 130 million people in Indonesia are estimated not to have access to formal financial services. Especially micro- en small enterprises have limited possibilities to obtain adequate funding to finance growth.

Operations Indonesia

CreditAccess began its operations in Indonesia at the end of 2011 with the start-up of its majority-owned subsidiary Bina Artha. Indonesia is the fourth most populous country in the world and considered one of Asia Pacific’s most vibrant democracies, reaching significant economic growth in the past years. The financial sector, however, is relatively underdeveloped and the country is considered significantly underbanked.

Over 130 million people in Indonesia are estimated to have no access to formal financial services, equating to 80% of the population, above 15 years old. Especially micro- and small enterprises, whome have limited possibilities to obtain adequate funding to finance growth. Enormous potential is therefore locked due to lack offinancial services.

Through our retail brand, Bina Artha, we offer financial services to individuals from low-income households running their own businesses. Bina Artha is supervised by the Indonesia Financial Services Authority and provides its services through an extensive network of over 165 branches reaching over 175,000 clients. In 2014 Bina Artha achieved profitability on a year-on-year basis. Currently, branches are located in Java, but expansion plans include reaching out to other islands of the Archipelago in the foreseeable future.

Bina Artha provides collateral-free working capital loans for micro entrepreneurs and small businesses. Loan terms are clear and transparent and we work in line with the highest industry standards for client care. In addition to working capital loans, we also offer life insurance in partnership with Allianz. Services are provided in Indonesia through a modified version of the traditional Group-Lending Model, developed by the Grameen bank. Recently, Bina Artha also introduced an individual loan product developed to meet the funding needs of small businesses. Risk control is strongly centralized. Field staff use mobile technology to report, for example, client repayments. This data can be accessed from the head office in Jakarta, allowing operational control and oversight to be centralized in an efficient way.